To reset your password, please follow these steps:
1. Go to the "Forgot Password" page on our website.
2. Enter the email address associated with your membership account.
3. Check your email for a link to create a new password.
4. Follow the instructions in the email to set a new password.
Your new password will be sent to the email address you provided when you first signed up for your membership account.
To access your account, hover your mouse over the top of the header where you will see the account option. Click on it to expand and then select the login option to sign in to your account.
To choose your destination, simply enter the city name or IATA code in the designated box.
You have the flexibility to modify or cancel your booking at any time. However, please note that changes or cancellations are subject to the terms and conditions of the airline or hotel you selected, as well as the fare and availability for your new booking. To make changes, log in to your account, select the itinerary you wish to cancel, and click on the cancel button. Provide a reason for the cancellation and submit your request. Our support team will review the terms and conditions related to your request and inform you about the cancellation policy. Please be aware that there may be an additional service fee for cancellations or date changes, depending on the specific terms and conditions of the airline or hotel, the same experience can be encountered for tour bookings.
All that you need is to have a valid credit card.
The electronic tickets will be generated automatically once your booking is confirmed. You can easily access and print the receipt, invoice, and e-ticket by logging into the "My Account" section on our website. Additionally, copies of these documents will be sent directly to your email for your convenience.
An e-ticket is the digital equivalent of a traditional paper ticket. It serves as a record of the purchase transaction and is stored in the airline, hotel or tour company's database for easy access. Instead of receiving a physical paper ticket, travelers are given an electronic receipt that can be accessed whenever needed.
An electronic ticket, commonly known as an e-ticket, offers travelers a straightforward, efficient, and convenient way to manage their travel arrangements. By using an e-ticket, travelers can easily access their booking details, make changes if needed, and reduce the hassle of carrying physical tickets.
To board international flights, travelers must present one of the following identification documents: a passport (required for all international flights), a residency ID, or a national ID. It is essential to have one of these documents available for check-in and security purposes.
To expedite the check-in process, it is advisable to present your e-ticket receipt along with a valid form of identification. This will help streamline the procedure and make it quicker for you to complete the check-in formalities.
Different hotels have varying policies when it comes to discounts for children. Rest assured that if there are any child discounts available, they will be applied to your booking to ensure you receive the benefit.
At Visit East Africa, we work with various hotel suppliers to offer you competitive prices and ensure continuous availability. Please note that prices may fluctuate due to factors such as supply and demand, hotel availability, and currency exchange rates. Rest assured that once payment is received, the price for your reservation will remain fixed. We recommend securing your booking promptly to guarantee the current rate.
Most hotels offer flexible check-in times throughout the day, but check-out times are typically fixed. It's important to review your hotel's specific check-out policy. If you anticipate arriving late for check-in, it's advisable to contact the hotel directly to avoid being marked as a "No show." This proactive communication can help ensure a smooth and hassle-free experience during your stay.
After you finish making your booking payment, we will promptly email you the hotel voucher along with the booking reference number. Additionally, you can conveniently view and manage all your bookings by logging into your account on our website. From there, you can check your travel itinerary and easily print extra copies of your hotel voucher as needed.
You do not need to double-check your booking with us or the hotel. If you have any questions about your booking before your trip, feel free to reach out to our support team for assistance.
After you have finalized your booking, we will promptly send you a voucher containing essential information such as the hotel's address, phone number, and reference number. Please make sure to organize your transportation to and from the hotel accordingly.
