We totally appreciate any concerns and are here to assist anyone with filing a claim if needed. To initiate a claim, please send us an email including your name, transaction reference, and a description of the issue you are disputing. Additionally, you can also inquire about an existing dispute.
Please be aware that it may take between 24 to 48 hours for us to resolve your claim. Your patience and cooperation are greatly appreciated as we work to address your concerns promptly and effectively.
We are committed to promptly resolving any issues that may arise. If a customer submits a claim, we guarantee that it will be resolved within 48 hours to provide efficient and satisfactory service.
We have taken significant steps to identify and stop fraudulent activities. Our advanced risk analysis system automatically flags any suspicious orders for a thorough examination. Here are some of the measures we employ to prevent and detect fraud:
1. Verifying the IP address associated with the order.
2. Contacting the phone number provided in the order.
3. Checking the consistency of billing with the payment method used.
4. Investigating any failures in AVS (Address Verification Service) or CVV verification.
5. Giving extra scrutiny to high-value orders to ensure their legitimacy.
To submit a claim, please click on the link provided: concierge.visitea.xyz/disputes. This link will direct you to the page where you can start the process of filing a claim for your booking.
